It Coordinator

Department:    Process Excellence

Position:           Specialist IT Coordination

Qualification: Any bachelors degree and with 0 to 2 Years of experience in IT Coordination; strong German Language skills B1 /B2 or higher Certification.  

Responsibilities and Duties:

1. Solving IT Tickets

a. Proven experience as IT coordinator or similar role will be additional advantage

b. Experience in network management and help desk support is appreciated

c.  Solid knowledge of IT systems and applications

d. Support IT tickets raised by across Germany (Engineering Team)

e. Proactive & Prioritization of Tickets depends on Business impact

f.  Update Information in SharePoint or equivalent Ticketing System

g. Provide weekly update to Leadership Team

h. Collaborate with other IT Service professionals to provide access, Logins, Create User, etc.,

i.  Collect the Cost details of Software and Hardware and prepare detail report to Leadership team

Necessary Skills:

1.Advanced knowledge of SCM, MS Excel, using charts, handling & organizing big data amounts

2. Experience of using pivot-reports

3. Understanding of different Software & Hardware request from Users

4. Basic knowledge of SAP Role & Module Assignments

5. Strong communication and interpersonal skills

6. Great attention to detail

7. Having Basic programming language (Ex. VBA, Python) would be added advantage

8.  Having Power BI Knowledge would be added advantage