Phone Banking Officer

Key Responsibilities

As a Risk/Fraud Analyst you will be

Look into suspected fraud, such as credit card disputes, unauthorized transactions, or account theft

Resolving customer complaints, concerns, and issues in a timely and professional manner

Provide expert advice on fraud detection techniques

Make sure the bank complies with industry regulations and company policies

Monitor transaction queues in real-time to identify and stop high-risk transactions

Notify the proper authorities when fraud is discovered

Skills Required

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Eligibility Criteria

Graduation Mandatory

Freshers

Salary : 14k

6 days Working 1 day rotational off